The goal of system implementation is turning promises into reality.  The end point is a successfully functioning system that meets the client’s goals.

Implementing a major new system is always challenging.  They are particularly challenging because ERP systems are, by their very nature, large, complex computer programs.  Their functionality crosses traditional organizational boundaries.  They impact nearly every aspect of a business.  They usually require changes in business operations, often involving difficult choices.  And, inevitably they are only partial solutions.  They frequently lack critical components.  They often function differently than the business functions.  These inevitable differences give rise to significant ‘gaps’ between what is needed and what is offered.  A key aspect of successful system implementation is managing these differences.

To maximize value, we put the business before the software.  The role of the software is to support the business, not to dictate how the business will operate.  We actively involve those who will be affected by the new system.  We identify the gaps early in the process to provide maximum time to resolve them.  We insist that the vendors keep their promises.  And, we work with the company to insure that adequate resources are committed to the project.

Typical problems we encounter are:

• Unrealistic, overly optimistic, expectations of the new system
• Failure to appreciate the complexity of the system and the task of implementing it
• Unanticipated gaps between business practices and software functionality
• Over schedule and over budget projects
• Resistance to change
  
  The last problem is the most difficult problem.  Motivated users can make a poor system work; antagonistic users can fail the best system.  Project buy-in and support are critical for success.

Specialized implementation services we provide include:

• Development of special software ranging from custom reports, to custom interfaces, to complete applications
• Management of complex projects
• Development of websites and other Internet related initiatives

Purchasing business technology wisely is important but successful implementation accomplishes the company’s goals.  We work with our clients to ensure that they receive the value they paid for.  We work to reduce the risk of an unsuccessful implementation.